{"id":698,"date":"2024-04-02T14:24:10","date_gmt":"2024-04-02T14:24:10","guid":{"rendered":"https:\/\/bhz.com.pl\/obsluga\/"},"modified":"2024-04-23T10:16:15","modified_gmt":"2024-04-23T10:16:15","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/bhz.com.pl\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium color_secondary with_img\" id=\"section-14\"><div class=\"l-section-img\" role=\"img\" data-img-width=\"1200\" data-img-height=\"900\" style=\"background-image: url(https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/obsluga.jpg);\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(66,59,56,0.85)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>We care about the satisfaction of our customers!<\/h2>\n<\/div><\/div><div class=\"w-separator size_large\"><\/div><div class=\"w-tabs layout_hor style_radio3 switch_click remove_indents\" style=\"--sections-title-size:1rem\" data-accordion-at-width=\"1024\"><div class=\"w-tabs-list items_5 align_none\" style=\"font-family:var(--h1-font-family);\"><div class=\"w-tabs-list-h\"><button class=\"w-tabs-item active\" aria-controls=\"content-z6c9\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Customer Service<\/span><\/button><button class=\"w-tabs-item\" aria-controls=\"content-k677\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">International Distribution<\/span><\/button><button class=\"w-tabs-item\" aria-controls=\"content-x9f6\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Understanding Customer Needs<\/span><\/button><button class=\"w-tabs-item\" aria-controls=\"content-s8ae\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Reliable Logistics<\/span><\/button><button class=\"w-tabs-item\" aria-controls=\"content-d717\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Responsible Management<\/span><\/button><\/div><\/div><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"z6c9\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-z6c9\" aria-expanded=\"true\"><h4 class=\"w-tabs-section-title\">Customer Service<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z6c9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_1 tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--gap:5vw;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_424cc69a us_animate_this\"><div class=\"wpb_wrapper\"><h2>Customer Service<\/h2>\n<p>Direct contact starting from the first inquiry to after-sales support and close cooperation at every stage are crucial for us. We uncover your needs and solutions through meetings, emails, and direct conversation. BHZ offers flexible &#8220;made-to-order&#8221; service.<\/p>\n<p>Operating hours: 8:00 to 18:00; 5 language support (Polish, English, German, French, Russian).<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container stretched\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_47474b22 us_animate_this align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/obsluga-klienta.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/obsluga-klienta.png 500w, https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/obsluga-klienta-300x240.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k677\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k677\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">International Distribution<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k677\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_1 tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--gap:5vw;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_424cc69a us_animate_this\"><div class=\"wpb_wrapper\"><header class=\"entry-header\">\n<h2 class=\"entry-title\">International Distribution<\/h2>\n<\/header>\n<div class=\"entry-content\">\n<p>BHZ focuses on product availability and custom production according to your needs.<\/p>\n<p>Teams dedicated to serving individual clients handle detailed management of wood product manufacturing as well as packaging planning for further distribution. BHZ also manages both full and partial transportation. Fruitful cooperation with transport companies in Poland enables us to provide export services, customs clearance, and direct distribution to your warehouse. Another special service includes order and assortment consolidation.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container stretched\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_47474b22 us_animate_this align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/dystrybucja2.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/dystrybucja2.png 500w, https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/dystrybucja2-300x240.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x9f6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x9f6\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Understanding Customer Needs<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x9f6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_1 tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--gap:5vw;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_424cc69a us_animate_this\"><div class=\"wpb_wrapper\"><header class=\"entry-header\">\n<h2 class=\"entry-title\">Understanding Customer Needs<\/h2>\n<\/header>\n<div class=\"entry-content\">\n<p><strong>Purchase Comfort<\/strong><\/p>\n<p>You can&#8217;t just develop products and try to sell them en masse. First, you need to understand the needs and desires of the customer and then attract customers one by one exactly what each of them needs. You design your garden products, we are happy to create them. Of course, we are always open to suggesting our ideas for fences, planters, or garden furniture.<\/p>\n<p><strong>Cost of Satisfaction<\/strong><\/p>\n<p>We understand that price is one element of customer satisfaction. Delivery time, door-to-door delivery, mixed loads, flexibility in production specifications for all wood products. These areas can lower or raise your purchasing costs. Let us suggest our way to reduce your expenses.<\/p>\n<p><strong>Customer Wishes and Needs<\/strong><\/p>\n<p>We think about the comfort of purchase, not the place of purchase. We want to know how you prefer to buy &#8211; through the website, based on the catalog, over the phone. Then we organize production, packaging, labeling, transport, documents in such a way that you only expect delivery to the designated place.<\/p>\n<p><strong>Communication<\/strong><\/p>\n<p>We know that communication requires giving and taking in seller and buyer contacts. We keep you informed from the moment you send your inquiry and not only until the final delivery, but also afterwards as After Sales Service.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s8ae\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s8ae\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Reliable Logistics<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s8ae\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_1 tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--gap:5vw;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_424cc69a us_animate_this\"><div class=\"wpb_wrapper\"><header class=\"entry-header\">\n<h2 class=\"entry-title\">Reliable Logistics<\/h2>\n<p>&nbsp;<\/p>\n<\/header>\n<div class=\"entry-content\">\n<p>BHZ offers regular delivery services. From Lake Balaton in Hungary to the hills of Scotland and from the Oder to the docks of Lisbon. A fully tested logistics network based on almost 20 years of experience guarantees full reliability. Our steadfast partners in transportation have extensive experience in handling the logistics of this valuable merchandise. They work day and night to fulfill their duty of direct delivery to the customer. Flexible delivery and production linked to storage capabilities mean that BHZ products are readily available. For you, this is a real cost reduction, for us, it&#8217;s pure satisfaction. Significant warehouse space in 4 different locations allows for efficient logistical planning and ensures that products are immediately available from stock. This combination of quantity, product variety, and stock levels allows for constant product availability.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container stretched\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_47474b22 us_animate_this align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/logistyka2.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/logistyka2.png 500w, https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/logistyka2-300x240.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d717\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d717\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Responsible Management<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d717\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_1 tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--gap:5vw;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_424cc69a us_animate_this\"><div class=\"wpb_wrapper\"><header class=\"entry-header\">\n<h2 class=\"entry-title\">Responsible Management<\/h2>\n<p>&nbsp;<\/p>\n<\/header>\n<div class=\"entry-content\">\n<p>BHZ acts as a partner to customers, contractors, suppliers, and the environment. Today, we take responsibility for future generations. Through the FSC<sup>\u00ae<\/sup> certificate, we demonstrate our commitment to responsible forestry management.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container stretched\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_47474b22 us_animate_this align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/pefc2.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/pefc2.png 500w, https:\/\/bhz.com.pl\/wp-content\/uploads\/2024\/04\/pefc2-300x240.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"We care about the satisfaction of our customers! Customer ServiceInternational DistributionUnderstanding Customer NeedsReliable LogisticsResponsible ManagementCustomer ServiceCustomer Service Direct contact starting from the first inquiry to after-sales support and close cooperation at every stage are crucial for us. We uncover your needs and solutions through meetings, emails, and direct conversation. BHZ offers flexible &#8220;made-to-order&#8221; service. 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